Mark Was Terminated by His Company Because of His Poor

question 87

Multiple Choice

Mark was terminated by his company because of his poor client management skills, which resulted in the company losing one of its major clients. Mark's termination best exemplifies _____.

• A) involuntary turnover
• B) negative turnover
• C) uncontrollable turnover
• D) dysfunctional turnover

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Definitions:

Incremental Productivity Method

A technique for measuring the additional output produced as a result of an increase in a specific input, often used in evaluating employee or process efficiency.

Sales Territory

A designated geographic area or customer group for which a salesperson or team is responsible.

Competitive Benchmarking

A market-based sales force sizing approach in which sales managers match the size of competitors’ sales forces.

Competitors' Sales Force

A group employed by a company's rival tasked with selling their products or services.