Charu, an Efficient Waitress at a Family Restaurant, Consistently Gets

question 67

Multiple Choice

Charu, an efficient waitress at a family restaurant, consistently gets low tips from customers. She announces that she is quitting her job to take another job at a newly opened casino. This best exemplifies _____.

• A) voluntary turnover
• B) functional turnover
• C) involuntary turnover
• D) positive turnover

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Definitions:

Empowerment

Granting individuals or groups the authority and confidence to make decisions and take actions autonomously.

Coercive Power

The ability of a person to influence others through the threat of punishment or the imposition of unpleasant consequences.

Legitimate Power

A form of authority where power is given to an individual due to their position and responsibilities within an organization.

Cognitive Ability

The capacity of an individual to perform various mental activities related to learning, problem-solving, and decision-making.