In the Balanced Scorecard Framework, Operational Effectiveness Is Classified Under

question 27

Multiple Choice

In the balanced scorecard framework, operational effectiveness is classified under _____.

• A) financial measures
• B) internal business processes
• C) customer relations
• D) learning and growth activities

---

Definitions:

Argument By Anecdote

A logical fallacy where a general conclusion is drawn from a few personal stories or isolated examples, rather than from systematic analysis.

Marriage

A legally and socially sanctioned union between individuals that establishes rights and obligations between them.

Divorced

The legal dissolution of a marriage by a court or other competent body.

Psychobabble

Informal term referring to language that uses psychological terms in an oversimplified, often inaccurate manner.