A Puff of Air on the Surface of Your Eye

question 42

Multiple Choice

A puff of air on the surface of your eye will make you blink reflexively. If you hear a buzzer repeatedly just before air is puffed into your eye, eventually you will blink as soon as you hear the buzzer. In this example, the unconditioned stimulus is the

• A) eye-blink response to the puff of air.
• B) puff of air.
• C) buzzer.
• D) eye-blink response to the buzzer.

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Definitions:

Order-Takers

Sales personnel whose primary job is to take orders from buyers rather than actively selling or persuading.

Customer Advocacy

The act of supporting or recommending a company's products or services by its customers, often influenced by positive experiences.

Customer Service

All of the activities a firm engages in to satisfy the needs and wants of its customers.

Trial Close

A sales technique where the salesperson asks the prospect a question or series of questions to gauge the prospect's readiness to buy.