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Three-year-old Adam lets out a piercing scream a few hours after he has fallen asleep. When his parents come to his room, Adam is sitting up in bed with his eyes open and in a state of panic, with a racing heart. Within 15 minutes, he has fallen back to sleep, and the next day he has no memory of the episode. Adam has experienced
Elton Mayo
An Australian psychologist and organizational theorist best known for his research in the Hawthorne Studies, which examined the effects of social relations, motivation, and employee productivity.
Total Quality Management (TQM)
A management organizational philosophy that was very influential in the 1980s and 1990s, which stated that quality must be present in the product or the service produced, and in the process itself of producing the goods or service.
Final Product
The completed output or outcome of a process that is ready for use or consumption.
Anti-American Sentiment
Encompasses negative attitudes or feelings towards the United States of America, its policies, culture, or citizens.
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