Professor Spiegelman's Introduction to Psychology Class Has 19 Students

question 75

Multiple Choice

Professor Spiegelman's introduction to psychology class has 19 students.On the first exam,the students produce the following set of scores: 100,100,97,97,92,86,86,85,81,80,76,72,72,72,71,68,62,59,and 48.What is the range on this exam?

• A) 52
• B) 100
• C) 100.48
• D) 0

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Definitions:

Voice-of-customer Quotient

A metric or approach that measures the extent to which a company's products or services align with the expectations and needs of its customers.

Service Providers

Companies or individuals that offer services to others in exchange for compensation, often in sectors like telecommunications, health, or education.

Good Job

An expression of approval or praise for someone's accomplishment or performance.

Service Quality

The degree to which a service meets the customer's needs and expectations.