​Studies Show the Intended Tone of an E-Mail Communication Is

question 29

Multiple Choice

​Studies show the intended tone of an e-mail communication is perceived correctly about what percentage of the time?

• A)​77
• B)​21
• C)​56
• D)​6

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Definitions:

Effectiveness

The degree to which objectives are achieved and the extent to which targeted problems are solved.

Profitability

A measure of the efficiency and financial success of a business, indicated by the ratio of profits generated to the resources used.

Satisfaction

The feeling of pleasure or fulfillment that comes from meeting one's expectations, desires, or needs.

Implementation

The process of putting a decision or plan into effect; execution.