Principles for Practice with Diverse Groups Do Not Include

question 20

Multiple Choice

Principles for practice with diverse groups do not include

• A) Diversity and difference can have a profound effect on how groups function
• B) Persons from minority backgrounds often have never experienced oppression directly so it is important to talk about when it might occur
• C) Members of groups may be sustained by their cultural and spiritual traditions
• D) Members who stereotype others in the group should be confronted

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Definitions:

Customer Service

The support offered by companies to their customers through various communication channels, before, during, and after purchasing a product or service.

High-involvement Management

A managerial approach that focuses on engaging employees in decision-making processes, thereby increasing their commitment and productivity.

Employee Performance

The assessment of the efficiency and effectiveness with which an employee carries out their job responsibilities.

Strategic Organizational Behavior

focuses on the study and application of knowledge about how individuals and groups act within organizations, to improve organizational effectiveness through strategic planning.