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question 15

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Definitions:

Middle Management

A level of management in an organization that acts as an intermediary between executive management and operational staff, responsible for implementing organizational policies and strategies.

Systematic Program

A planned set of activities or procedures designed to achieve specific goals or outcomes, often structured and organized in a methodical way.

Employee Development

Organizational efforts aimed at helping employees acquire or enhance skills, competencies, and knowledge necessary for their professional growth and job performance.

Internal Client Relationships

The interactions and services provided within an organization, treating different departments or units as clients to improve efficiency and service quality.

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