"Postponement" Can Be an Effective Strategy If the Emotional Elements

question 2

True/False

"Postponement" can be an effective strategy if the emotional elements of the
conflict are addressed.

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Definitions:

Bad News Skills

The ability to effectively communicate unfavorable or disappointing information in a sensitive and constructive manner.

Basic Human Needs

Basic human needs represent the fundamental aspects necessary for individuals to survive and thrive, including physiological needs, safety, love/belonging, esteem, and self-actualization.

Customer Service

The support and guidance offered by a business to individuals who purchase or utilize its goods or services.

Going The Extra Mile

When a company gives customers small extra products or services as a way of showing appreciation for their business.