What Tool Is Used to Identify Expectations of Clients

question 48

Multiple Choice

What tool is used to identify expectations of clients?

• A) portfolio analysis
• B) stakeholder analysis
• C) client value planning
• D) organizational strategy

---

Definitions:

Nonrival in Consumption

A characteristic of some goods or services where one person's consumption does not reduce availability for others.

Marginal Cost

The additional cost incurred by producing one more unit of a product or service, a key concept used in decision-making and pricing strategies.

Public Good

A good that is non-excludable and non-rivalrous, meaning individuals cannot be effectively excluded from its use and one person's use does not reduce availability to others.

Grocery Store

A retail store that sells food and other household goods.