TABLE 10-14 The Amount of Time Required to Reach a Customer Service

question 184

Multiple Choice

TABLE 10-14
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-14, what is the standardized value of the estimate of the mean of the sampling distribution for the difference between sample means?

• A) 0.2025
• B) 0.3544
• C) 2.0115
• D) 2.2140

---

Definitions:

Congress

The legislative branch of the United States federal government, composed of the House of Representatives and the Senate.

Inflation

The rate at which the general level of prices for goods and services is rising, eroding purchasing power.

Drug Testing

The process of analyzing biological samples (such as blood, urine, or hair) to detect the presence of drugs or their metabolites.

Cause

The reason something happens, often used in legal contexts to determine the cause of an event or action leading to liability.