TABLE 10-14 The Amount of Time Required to Reach a Customer Service

question 177

Multiple Choice

TABLE 10-14
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-14, what is the smallest level of significance at which the null hypothesis will still not be rejected?

• A) 0.05
• B) 0.10
• C) 0.3625
• D) 0.7250

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