TABLE 10-14
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
-Referring to Table 10-14, what is(are) the critical value(s) of the relevant hypothesis test if the level of significance is 0.05?
Definitions:
Employee Selection Tool
Instruments or methods used by organizations to evaluate and choose the best candidates for a job.
Interview
An interview is a formal meeting in which one or more persons question, consult, or evaluate another person for various purposes, such as job applications, information gathering, or media broadcasting.
Structured Interview
An interview method where each interviewee is asked a uniform set of questions to ensure consistency in how the responses are evaluated.
Behavior-Based
Refers to approaches or interventions grounded in the observation and modification of behavior as the primary method of treating psychological conditions or organizational problems.
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