TABLE 10-14
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
-Referring to Table 10-14, what is the smallest level of significance at which the null hypothesis will still not be rejected?
Definitions:
Non-State Sphere
Areas of social life and activity that are not controlled by governmental institutions, including the family, private sector, and community organizations.
Coercive Power
A form of power that is exerted through the use of threats, punishment, or force to influence others to comply with demands or orders.
Legitimate Power
A type of power that is recognized and accepted by the society or organization in which it operates, often derived from a formal position or role.
Tacit Power
Unspoken, yet understood authority or influence that individuals or groups may hold, often derived from social positions or relationships.
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