TABLE 10-14 The Amount of Time Required to Reach a Customer Service

question 177

Multiple Choice

TABLE 10-14
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-14, what is the smallest level of significance at which the null hypothesis will still not be rejected?

• A) 0.05
• B) 0.10
• C) 0.3625
• D) 0.7250

Understand the concept of nontariff barriers (NTBs) and their examples.

Recognize the effects of tariffs on domestic and foreign producers and consumers.

Understand how voluntary export restrictions work and their impact on trade.

Analyze the effects of free trade and tariffs on market prices, quantities, and producer outcomes.