TABLE 10-14
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
-Referring to Table 10-14, suppose α = 0.05. Which of the following represents the correct conclusion for a test on a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels?
Definitions:
Preferred Stock
A class of ownership in a corporation that has a higher claim on assets and earnings than common stock, usually with dividends that are paid out before those of common shareholders.
Common Stock
Shares representing ownership in a corporation, giving holders voting rights and a claim on a portion of the company’s profits through dividends.
Dividend
a distribution of a portion of a company's earnings to its shareholders, usually in cash or additional shares.
Convertible Preferred Stock
Preferred stock that gives the owner the option of converting those preferred shares into a stated number of common shares.
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