Examlex
A university dean is interested in determining the proportion of students who receive some sort of financial aid.Rather than examine the records for all students,the dean randomly selects 200 students and finds that 118 of them are receiving financial aid.Use a 90% confidence interval to estimate the true proportion of students who receive financial aid.
Service-Quality Dimension
Aspects that customers use to evaluate the performance and quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.
Tangibles
Physical items or properties that can be seen, touched, and measured, as opposed to intangible assets like patents or copyrights.
Reliability
The degree to which a system, component, or process consistently performs according to its intended or designed function.
Manufacturing-Based Quality
Manufacturing-based quality focuses on ensuring that a product or service meets a specified standard during the manufacturing or production process.
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