TABLE 7-5 The Manager of the Customer Service Division of a Major

question 53

Multiple Choice

TABLE 7-5
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 7-5, which of the following questions in the survey will NOT likely induce a measurement error?

• A) How many times have you illegally copied copyrighted sporting events?
• B) What is your exact annual income?
• C) How many times have you brought the DVD player back for service?
• D) How many times have you failed to set the time on the DVD player ?

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Definitions:

Solenoids

Electromechanical devices that convert electrical energy into linear mechanical motion, commonly used in valves, locks, and other actuating mechanisms.

Deadband

The range in which an input signal can change without eliciting any response in the output of a system or device, commonly used in control systems.

Activation-Deactivation Cycles

Refers to the repeated process of turning a system or device on (activation) and then off (deactivation).

Western African Emperor

Refers to historical rulers of empires in West Africa, such as Mansa Musa of the Mali Empire, noted for their wealth, power, and influence.