TABLE 7-5 The Manager of the Customer Service Division of a Major

question 53

Multiple Choice

TABLE 7-5
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 7-5, which of the following questions in the survey will NOT likely induce a measurement error?

• A) How many times have you illegally copied copyrighted sporting events?
• B) What is your exact annual income?
• C) How many times have you brought the DVD player back for service?
• D) How many times have you failed to set the time on the DVD player ?

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Definitions:

Vertical Segregation

The division of job roles based on hierarchical positions where one gender predominates in certain levels of an organization, often with men in higher-status positions.

Occupational Hierarchy

The arrangement of jobs and professions in an ordered system, often based on prestige, authority, or income.

Glass Ceiling

A metaphor for the invisible barrier that prevents certain individuals, often women and minorities, from rising to the upper rungs of the corporate ladder, regardless of their qualifications or achievements.

Horizontal Segregation

The division of jobs or occupations into gendered categories, leading to men and women working in different types of jobs.