A Catalog Company That Receives the Majority of Its Orders

question 142

Multiple Choice

A catalog company that receives the majority of its orders by telephone conducted a study to determine how long customers were willing to wait on hold before ordering a product. The length of time was found to be a random variable best approximated by an exponential distribution with a mean equal to 3 minutes. What proportion of customers having to hold more than 1.5 minutes will hang up before placing an order?

• A) 0.86466
• B) 0.60653
• C) 0.39347
• D) 0.13534

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Definitions:

Cultural Intelligence

The capability to function effectively across national, ethnic, and organizational cultures.

Culturally Diverse Environments

Settings or organizations that include members from a variety of cultural, ethnic, and racial backgrounds, which can enhance creativity and innovation but also present communication challenges.

Occupational Groups

Categories of jobs that are similar in terms of the tasks and duties involved, often used for classification and research purposes.

Reinforcement Processes

Methods and principles used to increase or decrease the likelihood of a behavior's occurrence through consequences or rewards.