TABLE 2-1 The Manager of the Customer Service Division of a Major

question 128

Multiple Choice

TABLE 2-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 2-1, the possible responses to the question "How would you rate the quality of your purchase experience with 1 = excellent, 2 = good, 3 = decent, 4 = poor, 5 = terrible?" are values from a

• A) discrete numerical random variable.
• B) continuous numerical random variable.
• C) categorical random variable.
• D) parameter.

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Definitions:

Individual Client System

A focus on the individual needs and circumstances of a client within the context of social work or therapeutic support.

NASW Code of Ethics

A set of guidelines and principles designed to direct the professional conduct of social workers, established by the National Association of Social Workers.

Ethical Responsibility

A principle that obligates individuals and organizations to follow moral codes and conduct within their professional and personal actions.

Mezzo Levels

A term used in social work and related fields to refer to interventions and practices targeted at small-to-medium-sized groups, such as neighborhoods or communities.