TABLE 2-1 The Manager of the Customer Service Division of a Major

question 29

Multiple Choice

TABLE 2-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 2-1, the possible responses to the question "Out of a 100 point score with 100 being the highest and 0 being the lowest, what is your satisfaction level on the DVD player that you purchased?" are values from a

• A) discrete numerical random variable.
• B) continuous numerical random variable.
• C) categorical random variable.
• D) parameter.

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Definitions:

Dysfunctional

Not operating normally or effectively.

Daily Functioning

Refers to the routine activities and behaviors performed by an individual on a day-to-day basis.

Immoral

Actions or behaviors that go against accepted moral principles or standards of conduct.

Homosexuality

Romantic or sexual attraction or behavior between members of the same sex or gender.