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TABLE 2-1 The Manager of the Customer Service Division of a Major

question 181

Multiple Choice

TABLE 2-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 2-1, the possible responses to the question " Out of a 100 point score with 100 being the highest and 0 being the lowest, what is your satisfaction level on the DVD player that you purchased?" result in


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