TABLE 2-1 The Manager of the Customer Service Division of a Major

question 237

Multiple Choice

TABLE 2-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 2-1, the possible responses to the question "In which year were you born?" result in

• A) a nominal scale variable.
• B) an ordinal scale variable.
• C) an interval scale variable.
• D) a ratio scale variable.

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Definitions:

Psychological Therapy

Therapeutic interventions designed to understand, treat, and improve mental health and emotional well-being through techniques such as counseling, cognitive-behavioral therapy, and psychoanalysis.

Placebo Control Group

In research, a group of participants that receives an inert substance or treatment to compare against the effects of the actual drug or intervention being tested.

Inactive Treatment

A treatment or therapy that lacks active components, often used as a control condition in experimental research to assess the efficacy of treatments.

Daily Check-ins

The practice of regularly reviewing one's feelings, tasks, or wellness, often used for maintaining mental health or team productivity.