TABLE 2-1 The Manager of the Customer Service Division of a Major

question 149

Multiple Choice

TABLE 2-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 2-1, the possible responses to the question "How many people are there in your household?" result in

• A) a nominal scale variable.
• B) an ordinal scale variable.
• C) an interval scale variable.
• D) a ratio scale variable.

Acknowledge the continuum model of abnormality and its implications for diagnosis.

Understand the significance of distress and mental illness as criteria for abnormality.

Appreciate the historical practices and treatments for abnormal behavior.

Recognize the role of cultural relativism in interpreting behaviors.