TABLE 2-1 The Manager of the Customer Service Division of a Major

question 181

Multiple Choice

TABLE 2-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 2-1, the possible responses to the question " Out of a 100 point score with 100 being the highest and 0 being the lowest, what is your satisfaction level on the DVD player that you purchased?" result in

• A) a nominal scale variable.
• B) an ordinal scale variable.
• C) an interval scale variable.
• D) a ratio scale variable.

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Definitions:

Overextension

The cognitive error in language development where a child inappropriately applies a word to a wider range of objects or actions than it actually applies to.

Two-Word Utterances

An early language development stage where toddlers combine two words to communicate simple concepts or desires.

Aphasia

A disorder resulting from brain damage to Broca’s area or Wernicke’s area that involves a loss or impairment of the ability to use or comprehend words.

Language Acquisition

The process by which humans gain the ability to perceive, comprehend, and produce language, typically during childhood.