Examlex
Jane has a PowerPoint slide that she would like to display in a Word document.She should do which of the following?
Emotion Labor
The process of managing and modifying one's emotional expressions as part of fulfilling the emotional requirements of a job.
Feeling Rules
Norms that dictate which emotions are appropriate for particular roles in a social context.
Emotion Labor
The process of managing feelings and expressions to fulfill the emotional requirements of a job.
Surface Acting
An emotional labor strategy where individuals feign or suppress genuine feelings to meet certain job or social expectations.
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