You Have Divided the Jobs Done by Your Department Through

question 43

Multiple Choice

You have divided the jobs done by your department through work specialisation and are now trying to decide how to best group them for efficiency and service to the customer.You are considering grouping activities by function,product,process or customer. You are organising into state regions.This is termed ________ departmentalisation.

• A)function
• B)customer
• C)process
• D)geographic

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Definitions:

Cognitive Dissonance Theory

A theory suggesting that people experience discomfort (dissonance) when holding conflicting cognitions and are motivated to reduce this discomfort by altering attitudes, beliefs, or behaviors.

Outgroups

Groups to which a person does not belong or identify, often viewed as different or outside the social norm.

Mortality Salience

The awareness of one's own mortality, which can provoke various psychological responses and influence behaviors and attitudes toward life.

Empathetic

Having the ability to understand and share the feelings of another, showing empathy.