When Can Lateral Communications Create Dysfunctional Conflict

question 57

Multiple Choice

When can lateral communications create dysfunctional conflict?

• A)when bosses find out that actions have been taken or decisions made without their knowledge
• B)when the formal vertical channels are breached
• C)when members go above or around their superiors to get things done
• D)all of the above

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Definitions:

Fundamental Attribution Error

The tendency to overestimate the influence of personality and underestimate the influence of situational factors when evaluating others' behaviors.

Cognitive Dissonance

The psychological discomfort experienced by an individual who holds two or more contradictory beliefs, ideas, or values at the same time.

Collectivist Cultures

Societies or cultures that prioritize the needs and goals of the group over those of the individual.

Actor-Observer Bias

The tendency to attribute one's own actions to external causes while attributing others' actions to their internal characteristics.