The Disparity Between Employees Having to Project One Emotion While

question 34

Multiple Choice

The disparity between employees having to project one emotion while feeling another is called:

• A)surface acting.
• B)deep acting.
• C)emotional dissonance.
• D)displayed emotions.

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Definitions:

Personal-selling Process

A series of steps followed by salespeople, including prospecting, approaching, presenting, handling objections, closing, and follow-up.

Technical Specialist

An individual with specialized knowledge and skills in a specific technical area, often employed to address complex issues.

Systems Integration

The process of linking together different computing systems and software applications physically or functionally, to act as a coordinated whole.

Technical Specialist

An expert in a specific field of technology, often hired to address complex technical issues or to improve systems and processes.