John Works in Customer Service and His Workday Is Full

question 73

Multiple Choice

John works in customer service and his workday is full of small hassles.Computers constantly break down and customers are constantly lodging complaints.These are everyday events that occur at his job.However,John is well known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?

• A)John's emotional reactions to the events are moderated by his cheerful disposition.
• B)There is a direct link between work hassles and job satisfaction.
• C)There is a direct link between work hassles and job performance.
• D)John will always have a negative emotional reaction to the events described.

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Definitions:

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