John Works in Customer Service and His Workday Is Full

question 11

Multiple Choice

John works in customer service and his workday is full of small hassles.Computers constantly break down and customers are constantly lodging complaints.These are everyday events that occur at his job.However,John is well known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?

• A)John is likely to have higher amounts of job satisfaction as a result of his positive emotional reactions.
• B)John's emotional reactions will have little impact on his job performance.
• C)As a result of John's positive disposition,it is likely that an increase in daily hassles will increase his job satisfaction.
• D)John will always have a negative emotional reaction to the events described.

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Definitions:

Market Value

The existing cost for buying or selling an asset or service in the marketplace.

Book Value

The value of an asset according to its balance sheet account balance, taking into account the cost of the asset minus accumulated depreciation.

Poison Pill

A corporate tactic to avoid being acquired. A poison pill is a clause written into a firm’s bylaws that makes it prohibitively expensive for an acquiring firm to take control.

Takeover Attempt

A bid by a company or investor to acquire control of another company, often by purchasing a substantial portion of its stock.