John Works in Customer Service and His Workday Is Full

question 11

Multiple Choice

John works in customer service and his workday is full of small hassles.Computers constantly break down and customers are constantly lodging complaints.These are everyday events that occur at his job.However,John is well known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?

• A)John is likely to have higher amounts of job satisfaction as a result of his positive emotional reactions.
• B)John's emotional reactions will have little impact on his job performance.
• C)As a result of John's positive disposition,it is likely that an increase in daily hassles will increase his job satisfaction.
• D)John will always have a negative emotional reaction to the events described.

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