John Works in Customer Service and His Workday Is Full

question 11

Multiple Choice

John works in customer service and his workday is full of small hassles.Computers constantly break down and customers are constantly lodging complaints.These are everyday events that occur at his job.However,John is well known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?

• A)John is likely to have higher amounts of job satisfaction as a result of his positive emotional reactions.
• B)John's emotional reactions will have little impact on his job performance.
• C)As a result of John's positive disposition,it is likely that an increase in daily hassles will increase his job satisfaction.
• D)John will always have a negative emotional reaction to the events described.

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Definitions:

Dominant Strategy

A strategy in game theory that is best for a player, regardless of the strategies chosen by other players.

Equilibrium Outcome

The point at which market supply and demand balance each other, and, as a result, prices become stable.

Mixed Strategies Equilibrium

is a concept in game theory where each player in a game chooses a combination of actions and their associated probabilities to maximize their utility under uncertainty.

Equilibria

The state of balance in a market or other system where supply and demand are matched, and there is no tendency to change.