Employees at Acme Express Are Dissatisfied with Working Conditions,salary and the General

question 75

Multiple Choice

Employees at Acme Express are dissatisfied with working conditions,salary and the general attitude of management.Mark,Susan and Toni are good friends who work at Acme,yet they seem to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so.Mark is dealing with his dissatisfaction through:

• A)loyalty.
• B)exit.
• C)voice.
• D)neglect.

---

Definitions:

Direct Labor-Hours

A unit of measure for the time workers spend producing goods or services, indicative of the labor cost attributed per hour.

Variable Overhead

Costs that vary with production volume, such as utilities or materials, as opposed to fixed overhead costs.

Direct Materials

Raw materials that can be directly attributed to the production process of specific goods or services.

Direct Labor-Hours

A measure of the work done by production workers, calculated in hours.