Case 13.1 ​

question 46

Multiple Choice

Case 13.1
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There is a major conflict going on in Andy's department.Workers do not trust Andy.They resent his authoritarian style,and they resist his instructions and suggestions.Andy sees the workers as "drones," and they think of him as "Darth Vader." Initially,Andy's manager tells the workers to "put up with it" and to "get back to work." He refuses to listen to their complaints and imposes his instructions with a threat of discipline.A group of employees discusses the problem.Jane suggests that they just drop it and go back to work.She doesn't want to lose her job and fears that even if they win,their working relationship with Andy will be damaged beyond repair.Malcolm suggests that they go back to Andy's boss and explain that they think talking about Andy's behavior could improve productivity and quality.He tells the group they ought to write down and present the substance of their concerns,not just attack Andy's management style.Malcolm thinks they can work this out without removing Andy or getting fired themselves.
-Refer to Case 13.1.Jane has a(n) ____ conflict management style.

• A) ​problem-solving
• B) win/lose​
• C) compromising​
• D) accommodating​

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Definitions:

Help Window

A user interface element providing assistance or guidance on the features of software to users.

Search Online Help

A feature in software that allows users to search for assistance and troubleshooting information on the internet directly from within the application.

Help Home Page

The main page of a help or support section on a website or within software, providing access to guides, FAQs, and assistance tools.

Horizontal Bar

A variant of a bar chart where bars are plotted horizontally instead of vertically, often used to compare quantities.