Malik's Boss,Lina,told the Staff,"We Need to Improve Customer Service

question 6

Short Answer

Malik's boss,Lina,told the staff,"We need to improve customer service." Malik later told Lina that he felt bothered by her statement since he feels he is exceptionally attentive to the customers' needs.Lina didn't mean to imply Malik's performance was subpar,but rather phrased her statement so as not to draw attention to any one person in the room.Malik and Lina experienced a(n) ____________________.