Case 10.1​ ​

question 61

Multiple Choice

Case 10.1​
​
Antonio's company has an employee orientation program;has an extensive employee performance review program;and encourages managers to praise,write letters of appreciation for jobs well done,and take the time to listen to their employees.Years ago,the company began a positive reinforcement program.Managers were initially reluctant to support the program because they expected employees to begin demanding pay raises.But the company kept working at it,and eventually the program was accepted.Then,in order to increase quality and productivity,assembly-line workers were paid based on piecework for each acceptable component that they built.When the incentive programs were first introduced,employees competed with each other,teamwork was destroyed,and interpersonal relations dropped to an all-time low.Now the incentive programs and other positive reinforcement programs seem to be working.However,due to cutbacks in management levels and increasing work demands,managers are finding it harder and harder to determine which employees most deserve recognition.
-Refer to Case 10.1.Antonio's company's performance review program and encouragement of managers to express appreciation to employees is an example of​

• A) ​incentive programs.
• B) ​feedback and affirmation.
• C) ​common courtesy.
• D) ​Orloff's definition of energy.

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Definitions:

OSHA

The Occupational Safety and Health Administration, a U.S. government agency responsible for ensuring safe and healthy working conditions by enforcing standards and providing training.

Category III

In various contexts, it could refer to a classification level that often denotes a specific set of guidelines, requirements, or intensity.

Bodily Fluids

Liquids originating from inside the human body, including blood, saliva, semen, and sweat, responsible for various functions and processes.

Exposure Incident

An event where an individual comes into contact with potentially infectious bodily fluids or hazardous materials.