When Tamara Is Alone with Michael,she Tells Him,"I Care About

question 62

Multiple Choice

When Tamara is alone with Michael,she tells him,"I care about your success as a sales associate and believe that the way you interact with clients is hurting your results." Tamara's criticism could be more constructive if she remembered to​

• A) ​use "I-statements."
• B) ​communicate her regret.
• C) ​request a specific change in his behavior in the future.
• D) ​address his competency in and commitment to sales.

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Definitions:

Profit Margin

A financial performance ratio that shows the percentage of profit a company makes for each dollar of sales.

Gross Margin

The difference between sales revenue and the cost of goods sold, expressed as a percentage of sales revenue.

Sales

The activities involved in selling products or services in return for money or other compensation.

Residual Income

The amount of income that an entity has after all personal debts and expenses have been paid, often used in personal finance, or an approach to measure a department's or investment's profitability after charging cost of capital.