Jasmine Goes Out of Her Way to Display a Caring

question 8

Multiple Choice

Jasmine goes out of her way to display a caring attitude to one of her customers during a sales call.The customer establishes a long-term relationship with Jasmine's company.This is an example of

• A) ​the influence of role models on attitudes.
• B) how attitude can lead to success in someone's career.​
• C) how an empathizer can be a powerful force in an organization.​
• D) the power of a reference group on the formation of attitudes.​

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Definitions:

Relational Base

The foundation or underlying structure that supports the development and maintenance of relationships.

Interpersonal Empathy

The ability to understand and share the feelings of another person from a psychological and emotional perspective.

Cultural Difference

The variety in norms, values, practices, and beliefs that exist between individuals from different backgrounds or societies.

Stereotyping

The act of assigning fixed traits or characteristics to individuals or groups based on oversimplified and generalized beliefs.