In Chapter 6,you Were Introduced to the Purpose and Major

question 59

Multiple Choice

In Chapter 6,you were introduced to the purpose and major elements of Jiffy Lube International's employee training program.The focus and results of this training program indicate that competitive advantage in the marketplace can be achieved through​

• A) ​hiring the right people.
• B) ​inspiring trust among customers.
• C) ​providing quick and accurate information.
• D) ​paying attention to employees.

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Definitions:

Cannon-Bard Theory

A theory of emotion that posits emotions and physiological responses occur simultaneously, not sequentially.

Physiological Arousal

The physical state of being alert and engaged, often accompanied by increased heart rate, blood pressure, and energy as a response to a stimulus.

Autonomic Arousal

The activation of the autonomic nervous system, leading to physiological changes such as increased heart rate, sweating, or rapid breathing.

Emotional Experience

The complex state of feeling that results from the interaction of subjective and physiological factors.