Case 6.1 ​Martin Is Managing a Production Line in a Manufacturing Plant

question 13

Multiple Choice

Case 6.1
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Martin is managing a production line in a manufacturing plant in the Midwest.Martin has a quality and productivity problem in one part of the manufacturing process.He discovers that his workers aren't sure what to do.When he asks why they didn't ask questions,the universal reply is,"We Midwesterners don't ask questions,we just do."
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Martin decides to address this problem by offering recognition rewards for the employee who asks the most job-related questions that lead to process improvements each month.Unfortunately,Martin finds the program doesn't work.When he further questions his workers,he discovers that no one wants to be the first to ask questions.As a group,workers still feel that they should figure it out on their own and not ask questions.
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Martin persuades Carmen,a worker everyone else admires,to be the first to ask questions as part of the program.After about a month,several other people begin to submit questions,and soon everyone in the plant is asking questions.
-Refer to Case 6.1.The source of Martin's production and quality problem is an example of which influence on attitudes?

• A) ​Rewards and punishment
• B) Role models​
• C) Peer or reference group​
• D) Culture​

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Definitions:

Reconstruction

The period after the Civil War in the United States, from 1865 to 1877, focused on the federal government's efforts to restore and rebuild the Southern states that had seceded and integrate African American slaves into society as free men and women.

Economic Essence

The core or fundamental aspect of an economy, typically referring to its main drivers such as industry, services, or technologies that determine economic health.

Political Agenda

A set of priorities or objectives set by politicians or political parties, often outlining proposed policies and goals.

Reconstruction

The period after the American Civil War when the southern states were reintegrated into the Union and efforts were made to extend civil rights to freed slaves.