Case 6.1 ​Martin Is Managing a Production Line in a Manufacturing Plant

question 13

Multiple Choice

Case 6.1
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Martin is managing a production line in a manufacturing plant in the Midwest.Martin has a quality and productivity problem in one part of the manufacturing process.He discovers that his workers aren't sure what to do.When he asks why they didn't ask questions,the universal reply is,"We Midwesterners don't ask questions,we just do."
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Martin decides to address this problem by offering recognition rewards for the employee who asks the most job-related questions that lead to process improvements each month.Unfortunately,Martin finds the program doesn't work.When he further questions his workers,he discovers that no one wants to be the first to ask questions.As a group,workers still feel that they should figure it out on their own and not ask questions.
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Martin persuades Carmen,a worker everyone else admires,to be the first to ask questions as part of the program.After about a month,several other people begin to submit questions,and soon everyone in the plant is asking questions.
-Refer to Case 6.1.The source of Martin's production and quality problem is an example of which influence on attitudes?

• A) ​Rewards and punishment
• B) Role models​
• C) Peer or reference group​
• D) Culture​

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Definitions:

Kalahari Bushman

Refers to the indigenous peoples living in the Kalahari Desert of southern Africa, known for their rich cultural heritage and extensive knowledge of the natural environment.

Trade-offs

The process of giving up one benefit in order to gain another, often seen as a compromise in decision-making scenarios.

Competitive Bargaining

A negotiation style where each party aims to maximize their own gain, often at the expense of the other.

Distributive Bargaining

A negotiation strategy in which parties compete over a fixed amount of value, aiming to maximize their own share of the resources.