Case 6.1 ​Martin Is Managing a Production Line in a Manufacturing Plant

question 64

Multiple Choice

Case 6.1
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Martin is managing a production line in a manufacturing plant in the Midwest.Martin has a quality and productivity problem in one part of the manufacturing process.He discovers that his workers aren't sure what to do.When he asks why they didn't ask questions,the universal reply is,"We Midwesterners don't ask questions,we just do."
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Martin decides to address this problem by offering recognition rewards for the employee who asks the most job-related questions that lead to process improvements each month.Unfortunately,Martin finds the program doesn't work.When he further questions his workers,he discovers that no one wants to be the first to ask questions.As a group,workers still feel that they should figure it out on their own and not ask questions.
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Martin persuades Carmen,a worker everyone else admires,to be the first to ask questions as part of the program.After about a month,several other people begin to submit questions,and soon everyone in the plant is asking questions.
-Refer to Case 6.1.Which of the following attitudes does Martin most value in Carmen's willingness to ask the first questions?​

• A) ​Team spirit
• B) Openness to change​
• C) Appreciation of coworker diversity​
• D) Health consciousness​

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Definitions:

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An assessment of the magnitude and orientation of a straight-line association between two numerical variables.

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A measure of the strength and direction of a linear relationship between two variables, typically quantified by the correlation coefficient.

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A measure of the amount of variation or dispersion of a set of values, indicating how spread out the data points are from the mean.