Case 1.1 ​John and Mabel's Company,High-Tech Solutions,is a Medium-Sized High-Tech Firm with High-Tech

question 39

Multiple Choice

Case 1.1
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John and Mabel's company,High-Tech Solutions,is a medium-sized high-tech firm with a core employee group of highly skilled professionals.Around this core is a group of twice as many part-time contract programmers and other computer professionals.As they win programming contracts,they hire contract workers.When work slows,they let the part-timers go but keep their core group.Their target industries are facing increasing government scrutiny and possible regulation due to the number of firms that are doing poor work and causing long-term problems for customers.
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John believes that,when hiring for either the core group or for the part-time work force,they must consider not only each candidate's technical work skills and competency but also several other factors as well: the candidate's emotional control,team orientation,self-awareness,and self-esteem,and what the company has to offer the candidate in terms of family support.Mabel agrees to a degree.She thinks that the key to productivity and quality is hiring the right people,but she wants to focus more on technical competencies and less on the other areas John mentions.
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High-Tech Solutions uses teams extensively.Employees are trained in how to work in teams,handle conflict,work cooperatively,etc.Joan,a five-year veteran at High-Tech,plays softball in a church league with several of her coworkers.She has asked for investment advice from a couple of the work-group members who are heavily into the stock market.She,in general,highly enjoys her work because of the relationships she has with her coworkers.In sharp contrast,one of the new employees is having a hard time with her supervisor.She wants greater independence and more affirming feedback.The supervisor wants to be sure the new employee can do her job,so he is supervising closely and is giving a lot of corrective feedback.
-Refer to Case 1.1.This example illustrates the need for strong interpersonal relations skills by alluding to the contemporary business-world trend(s) of​

• A) ​customer service orientation.
• B) ​team organization.
• C) ​increasing use of temporary and part-time workers.
• D) ​All of these

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Definitions:

Educational Opportunities

Access to and the provision of various levels of schooling and learning environments, often viewed in terms of availability and quality.

Black Fraternal Organization

A group or society formed by African Americans that provides social support, community service, and brotherhood or sisterhood among its members.

African Masonic Lodge

Fraternal organizations within the African American community, providing social networking, community service, and sometimes acting as a forum for political organizing.

African Methodist Episcopal Church

A historic black church established in the United States, part of the larger Methodist Episcopal tradition.