Chatbots Cannot Respond to First-Line Questions and Requests from Customers

question 21

True/False

Chatbots cannot respond to first-line questions and requests from customers, and cannot recognize when customers need to be handed off seamlessly to customer service representatives for more complex queries.

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Definitions:

Cilia

Microscopic, hair-like structures on the surface of cells, which move in a wave-like fashion to transport substances.

Cranial Nerves

Nerves that emerge directly from the brain, in contrast to spinal nerves, and are numbered from I to XII, each with specific functions related to senses and movement.

Organ of Corti

The sensory organ located within the cochlea of the inner ear, critical for the process of hearing by converting sound vibrations into neural signals.

Nerve Impulses

Nerve impulses are electrical signals that travel along neurons, facilitating communication within the nervous system.