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Chatbots Cannot Respond to First-Line Questions and Requests from Customers

question 21

True/False

Chatbots cannot respond to first-line questions and requests from customers, and cannot recognize when customers need to be handed off seamlessly to customer service representatives for more complex queries.


Definitions:

Trade Secrets

Information that companies keep secret to give them an advantage over their competitors.

Copyright

Copyright is a legal term describing rights given to creators for their original works, including the exclusive right to reproduce, distribute, and adapt the creation.

Rivals Imitate

The process by which companies mimic the strategies, products, or practices of their competitors.

Originator's Profits

The earnings generated by the creator or initial producer of a product or service, typically before any secondary market involvement.

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