Which Is the First Step in Customer Satisfaction Measurement Process

question 12

Multiple Choice

Which is the first step in customer satisfaction measurement process?

• A)Measure critical needs
• B)Act on the information
• C)Define goals and specify how information will be used
• D)Discover what is important to customers and employees
• E)Measure performance over time

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Definitions:

Association Areas

Regions of the brain involved in complex processes like thinking, language, and memory.

Sensory Cortex

Area at the front of the parietal lobes that registers and processes body touch and movement sensations.

Sense of Touch

The ability to perceive pressure, temperature, and pain through the skin, enabling organisms to interact with and respond to their environment.

Temporal Lobes

Regions of the brain located on each side of the head responsible for processing auditory information and involved in memory and speech.