The SERVQUAL Score for a Product Is the Difference Between

question 33

True/False

The SERVQUAL score for a product is the difference between the perception of the dimension and the expectation.

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Definitions:

Gift Giving

The act of giving items to others without expecting something of equal value in return, often to show appreciation or to celebrate a special occasion.

Extended Family

A large group of relatives, usually including at least three generations living either in one household or in close proximity.

Socioeconomic Class

A categorization of people based on their economic status, often determined by income, wealth, education, and occupation, which influences their social opportunities and lifestyle.

Conflict Theory

A sociological perspective that focuses on the inherent divisions of societies based on social inequalities and the way these social divisions give rise to different interests and conflicts.