The SERVQUAL Score for a Product Is the Difference Between

question 33

True/False

The SERVQUAL score for a product is the difference between the perception of the dimension and the expectation.

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Definitions:

Team Building

The process of enhancing social relations, clarifying team members' roles, and solving task and interpersonal problems that can affect team functionality.

Brainstorming

A creative group activity aimed at generating a large number of ideas for the solution to a problem.

Creativity

The ability to produce original and unusual ideas, or to make something new or imaginative.

Quality Circles

Small groups of workers from the same work area who meet regularly to identify, analyze, and solve work-related problems, aiming to improve quality, efficiency, and the work environment.