Which Is the Final Step in Customer Satisfaction Measurement Process

question 22

Multiple Choice

Which is the final step in customer satisfaction measurement process?

• A)Measure critical needs
• B)Act on the information
• C)Define goals and specify how information will be used
• D)Measure performance over time
• E)Discover what is important to customers and employees

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Definitions:

Severely Retarded

A term considered outdated and offensive, previously used to describe individuals with a significant intellectual disability, affecting their adaptive behaviors and cognitive functioning.

Institution Children

Children raised in institutional settings like orphanages, which can impact their physical, emotional, and social development.

Tay-Sach's Disease

A genetic disorder that destroys nerve cells in the brain and spinal cord, leading to severe physical and developmental disabilities in infants.

PKU

A genetic disorder leading to the buildup of phenylalanine in the body, which can result in intellectual disabilities if not treated.