A Systematic Effort to Effect Continuous Quality Improvements in the Processes

question 88

Multiple Choice

A systematic effort to effect continuous quality improvements in the processes, products, services, and human resources throughout the organization is

• A)total quality management.
• B)customer satisfaction research.
• C)relationship marketing.
• D)productivity improvement.
• E)brand equity.

Grasp the significance of goal commitment and the factors that strengthen it.

Distinguish between task difficulty and task complexity in relation to goal setting and performance.

Identify the unique approaches of teams to strategy and goal setting.

Understand the differentiation between quantitative and qualitative goal assessments.

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Definitions:

Black Smokers

Hydrothermal vents on the seafloor that emit clouds of black material, rich in minerals like sulfides.

Copper Deposits

Concentrations of copper within the Earth that can be mined for economic value.

Seawater

The salty water found in seas and oceans, containing dissolved salts, minerals, and gases.

Hot Rocks

Rocks that have been heated by geological processes, such as volcanic activity or deep earth movements, which can sometimes be sources of geothermal energy.