Define the Following Terms

question 57

Short Answer

Define the following terms
-history

---

Definitions:

CRM

Customer Relationship Management, a strategy and software that businesses use to manage and analyze customer interactions and data throughout the customer lifecycle.

DSS

Stands for Decision Support System, which is a computerized program used to support determinations, judgments, and courses of action in an organization or a business.

Drill-down

The process of exploring detailed data by moving from high-level summaries to more detailed views, often used in reporting and data analysis.

Ad Hoc

A term describing solutions designed for a specific problem or task, without considering wider application.