When Confronted with the Controversy and the Apparent Poor Morale

question 5

Multiple Choice

When confronted with the controversy and the apparent poor morale of the evening staff,the unit manager decided the staff needed to take some time off.He scheduled holidays for the staff without consulting them.A couple of the staff nurses approached the manager and indicated that the problem was not scheduling,but rather the team leader and her patient assignments.What was the unit manager's first missed step in problem solving?

• A) Not using a problem-solving model
• B) Not considering a number of alternatives
• C) Poor evaluation of outcomes
• D) Incorrect problem identification

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Definitions:

Emotional Self-Control

The ability to manage and regulate one's emotions, especially in challenging situations, in order to maintain professionalism and achieve desired outcomes.

Financial Investments

Putting money into financial schemes, shares, property, or a commercial venture with the expectation of achieving a profit.

Personal Investments

financial assets purchased with the expectation that they will generate income, appreciate in value, or both, including stocks, bonds, real estate, and mutual funds.

Sales Territory

A defined geographical area assigned to a salesperson or team, within which they are responsible for selling a company's products or services.